Returns Policy - BmwBest.com

Returns Policy

GENERAL CONDITIONS

  • Return and exchanges of goods are carried out in accordance with the Retail Trade Rules p.25  approved by Resolution No. 697 of 11 June 2001 of the Government and Civil Code of European Union, Articles 6.22810 and 6.22811
  • The Customer may withdraw from the agreement without stating the reason therefor and without incurring any expenses whatsoever (except for the costs in connection with sending the Item back to the Seller, unless agreed otherwise) within a time limit of 14 (fourteen) days from the day the goods were received.
  • The Customer must dispatch or transfer the Goods to the Seller or another person authorised by it in the agreed manner without delay, but not later than within 14 (fourteen) days from the submission of the notice on the withdrawal from the agreement to the Seller.
  • When the Goods have been returned, not later than within 14 (fourteen) days from the withdrawal from the agreement the Seller shall return all amounts paid by the Customer in the established manner or the faulty Goods may be replaced with fit ones (covering the price difference).
  • The Customer bears all direct costs in connection with having the Goods returned, except for the cases where the Seller assumes such expenses under the agreement.
  • Only unused and unstained Goods in their original packaging may be returned. A purchase document (an invoice received upon purchase) has to be provided when returning the Goods.

CANCELING OF THE ORDER

To cancel the order before your purchased items are sent please send our customer service team by email [email protected] filled Refund Request Form.

RETURN OF QUALITY ITEM

If you wish to return a purchased item, you can do it not later than within 14 days from the date of delivery.
Please notice that:

  • Only unused and unstained Goods in their original packaging may be returned.
  • Purchase document (an invoice received upon purchase) and filledItem Return or Change Request Form must be provided when returning item.
  • Upon return of a quality item depending on your request we will either refund the full amount of money paid for the item or will exchange the unsuitable item with another one (where price difference, if any, must be covered).
  • The Buyer must cover the shipment costs when returning or exchanging any quality products.
  • If we deliver a wrong item, we will cover the return and new item  shipment costs.

RETURN OF DEFECTIVE ITEM

If you have received a defective item and wish to return it you can do it not later than within 14 days from the date of delivery. Please provide us by email [email protected] these documents:

  • photos of the defective item showing exact defect;
  • photos of the original packaging (one photo must show the number of the item);
  • photos of parcel bag/box (one photo must show the number of the parcel);
  • a purchase document received upon purchase;
  • filled Refund Request Form

After our customer service team confirms your claim you will receive a return label.  Paste the return label on the bag/box, please the filled return form inside together with the item you wish to return.

Depending on your request we will either refund the full amount of money paid for the item or will exchange the defective item with quality one. We will cover the return and new item shipment costs

RETURN OF DEFECTIVE WARRANTY SPARE PARTS

If a spare part was assembled please provide us by email [email protected] these documents:

  • photos of damaged spare part,;
  • a spare part purchase document (an invoice received upon purchase);
  • a document confirming the assembly of a spare part (workshop invoice), which must state a date of assembly, vehicle body number, and mileage;
  • filled Refund Request Form.

After our customer service team confirms your claim you will receive a return label.  Paste the return label on the bag/box, please the filled return form inside together with the spare parts you wish to return.

Payment Refund Request Form

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