WE ACCEPT ALL ORDERS OVER THE WORLD
Any goods you have ordered in our online shop shall be delivered to any adress in world by our international delivery partners DPD, Fedex and DHL.
We accept orders only over 500 eur because of our shipping policy.
We can help you with invoice values if you prefer to get easier with your customs.
We can accept separate items shipping just do not hesitate to contact us about your preferred purchase.
Delivery cost of your order is calculated automatically in the shopping cart and it depends on:
- selected Courier service;
- delivery Country and adress (e.g. delivery to island usually costs more);
- total weight of ordered items;
- size of the package.
ACCEPTANCE OF ITEMS
When accepting or collecting the items you have ordered, be sure to check the condition of both parcel and each item(s), and to sign an invoice (waybill) or other document on acceptance of your parcel.
Should you find any damage to the exterior of your parcel and/or item, or find any set of items incomplete at the time of acceptance of the items, make sure to make a relevant entry in the invoice, waybill or another document on acceptance of the parcel, and fill in a statement on damage / inconsistency of a parcel and/or item in the presence of our representative delivering the item(s) or a staff member of a courier service delivering (bringing) your parcel. Should you fail to comply, we shall no longer be liable for:
- damage to items due to reasons other than manufacturing defect;
- incomplete set of items, provided this can be ascertained through visual check of the items.
WHAT IS ESTIMATED DELIVERY PERIOD?
Your order delivery period consist of order processing and package shipping to your adress.
We start to process your purchase order the same business day the order is paid. The time needed to process depends on the goods presence in the warehouse (you can see the status on our webpage after you select the appropriate item):
- when all the items happen to be stored in the warehouse, we shall process your order within 4 business day from the payment date;
- when some of the items are not stored in the warehouse, we shall process your order within 7 business days.
- Usually orders are being delivered within 10-14 days to your door.
Shipping time is calculated automatically and depends on your delivery adress and selected Courier service. You shall be informed on expected delivery time by a phone call or by SMS in advance.
WHAT ABOUT DELAYS IN DELIVERY?
We usually deliver the goods ordered on time; however, there are a few exceptions, such as:
- where the manufacturer delays dispatch of a spare part ordered; waiting period can last up to 30 days;
- due to transport difficulties, or where the post, currier service, or other third parties are responsible; the, delivery period can be extended up to 21 days.